Frequently Asked Questions
When will my items be shipped?
All items will be processed and shipped out within 1-7 business days. Once your order has been shipped, you'll receive a notification via text or email with tracking information.
After my items ship, how long will they take to arrive?
The arrival times for your items will vary depending on your shipping address. Generally, orders delivered to addresses within the United States will arrive 2-5 business days after shipment, and other international orders arrive within 8-14 business days after shipment. *Delivery times can be longer than expected due to the effects of Covid-19.
How much does shipping cost?
We offer FREE worldwide shipping on all orders!
Do I have to pay for international taxes, duties, etc.?
Cosmic Clothing does not charge any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc.
What do I do if I received a defective/damaged item?
All orders qualify for our 30 day refund policy. If your item arrives defective or damaged, all you have to do is send us a photo of the damage/defect and we will either send a replacement or issue a refund to you right away, the choice is yours!
What if I changed my mind, and no longer want the item?
We do not issue replacements or refunds if you change your mind or decide you no longer want the item. Our 30 day refund/replacement policy is exclusively for items that arrive damaged or defective.
Can I cancel my order?
Orders can not be cancelled once they've been processed.
Where are you located?
We do not have a physical location for our shop. All of our items are available to purchase at www.cosmicclothingshop.com.
How are your products made?
All of our items are individually designed by us at Cosmic Clothing, and then printed and sent out directly to your from our distributors. We work hard to ensure we find the best distributors to provide high-quality prints that won't fade, and last long even after multiple washes.
How do I make sure I order the right size t-shirt/hoodie?
All of our t-shirts come in a comfy, unisex fit. True to size.
How do I contact your company if my question isn’t answered here?
You can always feel free to reach out to us with any questions or concerns by emailing us at email@example.com or by contacting us here.